Social Work Examination Services (SWES) Human Behavior Practice Test

Which phenomenon describes a situation where conflicting messages cause confusion?

1. Dissonance

2. Double bind communication

3. Interpersonal conflict

4. Cognitive bias

The correct answer is: Double bind communication

Double bind communication refers to a situation where an individual receives two conflicting messages or demands, creating a dilemma that leads to confusion and emotional distress. This term is often used in the context of communication theory and psychological dynamics, particularly in family systems and relationships. In a double bind scenario, the individual finds themselves unable to respond effectively because any action they take may contradict one of the conflicting messages, leaving them feeling trapped and uncertain. In contrast to other options, dissonance relates to the psychological discomfort experienced when an individual holds two contradictory beliefs or values. While interpersonal conflict involves a struggle between two parties, it does not specifically address the confusion arising from contradictory messages. Cognitive bias pertains to the systematic patterns of deviation from norm or rationality in judgment, rather than issues arising directly from conflicting communications. Thus, the emphasis on conflicting messages makes double bind communication the most accurate choice in this context.