Social Work Examination Services (SWES) Human Behavior Practice Test

When encouraging a client to share more information, what is the best approach for a social worker?

1. Challenge the client's feelings

2. Empathize with the client

3. Ignore the client's concerns

4. Be directive and controlling

The correct answer is: Empathize with the client

Empathizing with the client is essential in building a trusting and supportive relationship, which encourages them to open up and share more information. By showing understanding and validating the client's feelings, emotions, and experiences, the social worker creates a safe environment where the client feels valued and is more likely to express their thoughts and concerns freely. When clients perceive that their social worker truly understands them, they are often more inclined to share personal information, leading to more productive sessions and better outcomes. Empathy fosters a connection that can diminish defensiveness and promote more honest communication, allowing the social worker to gain deeper insights into the client's situation. This approach aligns with best practices in social work, where the client’s perspective is prioritized, and where the focus is on collaboration and support.