Social Work Examination Services (SWES) Human Behavior Practice Test

To diminish a client's resistance, what action should a worker take?

1. Set firm boundaries

2. Acknowledge the client’s ambivalence about accepting help

3. Offer solutions immediately

4. Minimize the client’s concerns

The correct answer is: Acknowledge the client’s ambivalence about accepting help

Acknowledging the client’s ambivalence about accepting help is a crucial step in reducing resistance during the helping process. It demonstrates empathy and understanding, which helps build a therapeutic alliance between the worker and the client. When a social worker addresses the client's mixed feelings directly, it fosters an environment where the client feels heard and validated. This validation can encourage them to express their thoughts and feelings more openly, ultimately leading to a more productive dialogue. By recognizing ambivalence, the worker can explore the reasons behind the client's hesitance and collaboratively work through those barriers. This approach aligns with motivational interviewing strategies that emphasize the importance of empowering clients while respecting their autonomy. Establishing this connection often leads to increased motivation and willingness to engage in the therapeutic process, enabling clients to move toward change at their own pace.